refund and shipping policy
Refunds, Returns & Exchanges Policy
Last updated: 4 September 2026
At Nuvelle Beauty, we want you to be happy with your purchase. If you have received an incorrect, damaged, defective, or otherwise eligible product, please contact us so that we can assist you.
1. Damaged or Incorrect Items
If your order arrives damaged, defective, or you received the wrong product, please contact us within 7 days of delivery.
Please provide:
Your order number
Your name and contact details
A description of the issue
Clear photographs of the product and packaging
Any other information reasonably required to assess the issue
Once we have reviewed your request, we will advise whether the item will be replaced, repaired where applicable, or refunded.
Shipping Policy
At Nuvelle Beauty, we aim to make your shopping experience as simple and convenient as possible.
Shipping Locations
We currently ship within South Africa only. Unfortunately, we do not offer international shipping at this time.
Shipping Cost
free shipping across south africa
Delivery
Once your order has been dispatched, delivery generally takes 3–7 business days, depending on your location and courier service..
Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us as soon as possible. Once the issue has been confirmed, Nuvelle Beauty will provide a refund for the affected order.
Contact Us
If you have any questions about your order or delivery, please contact Nuvelle Beauty and we will be happy to assist you.
Thank you for shopping with Nuvelle Beauty!