Refunds, Returns & Exchanges Policy

Last updated: 4 September 2026

At Nuvelle Beauty, we want you to be happy with your purchase. If you have received an incorrect, damaged, defective, or otherwise eligible product, please contact us so that we can assist you.

1. Damaged or Incorrect Items

If your order arrives damaged, defective, or you received the wrong product, please contact us within 7 days of delivery.

Please provide:

• Your order number
• Your name and contact details
• A description of the issue
• Clear photographs of the product and packaging
• Any other information reasonably required to assess the issue

Once we have reviewed your request, we will advise whether the item will be replaced, repaired where applicable, or refunded.

Where the issue is attributable to Nuvelle Beauty or the product is defective, we will cover reasonable return and replacement costs where required.

2. Change-of-Mind Returns

For hygiene and safety reasons, opened or used skincare and cosmetic products may not be eligible for return where applicable.

Unopened and unused products may be considered for return, subject to applicable South African consumer-protection requirements and the conditions communicated at the time of purchase.

Returned products must be:

• Unused and unopened
• In their original packaging
• In a resalable condition
• Accompanied by the original order details or proof of purchase

Please contact us before sending any product back. We will provide the appropriate return instructions.

3. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If a refund is approved, the refund will normally be processed using the same payment method used for the original transaction, where technically possible.

Please allow reasonable processing time for the refund to reflect in your account, as the time required may depend on your bank or payment provider.

4. Products That Cannot Be Returned

For health, hygiene and safety reasons, certain opened or used skincare and cosmetic products may not be accepted for return.

This does not affect any rights you may have under applicable South African consumer-protection law in respect of defective, unsafe, incorrect, or otherwise non-compliant goods.

5. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been dispatched. Once an order has been dispatched, cancellation may no longer be possible and the applicable returns process may apply.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

If an order cannot be delivered because incorrect or incomplete information was provided, please contact us so that we can assist. Additional delivery charges may apply where a new delivery is required, subject to applicable law.

7. Contact Us

For returns, refunds, damaged products, incorrect orders, or other customer-service enquiries, please contact:

Nuvelle Beauty
Email: [lethonzuza98@gmail.com]
Phone/WhatsApp: [0656066636]
Business Address: [Current reserve ward 1 meerensee,richards bay 3901]

Please include your order number when contacting us about an existing order.

Nothing in this policy is intended to limit or exclude any rights that consumers have under applicable South African law.